Introduction

Welcome to Healing Hands Advanced Physiotherapy Clinic ("hhphysio.com", "we", "our", or "us"). We value the trust you place in hhphysio.com. That’s why we insist upon the highest standards for customer information privacy and transactions.

We at Healing Hands Advanced Physiotherapy Clinic (hereinafter mentioned as “Healing Hands or hhphysio.com”) We are committed to protecting and respecting your personal information.

Our Privacy Policy is designed and developed to address the privacy and security of your personal information provided to us. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or use our services.

Note: Our privacy policy is subject to change at any time without notice.

By using our services and portal, you agree to all terms & conditions as mentioned in the below document.

Information We Collect

Personal Information

We may collect and process the following personal information about you:

• Contact details: Name, email address, phone number, and postal address.
• Medical information: Details of your health, medical history, and treatment plans.
• Financial information: Payment details and transaction history.

Non-Personal Information

We may collect non-personal information, which does not identify you as an individual, including:

• Technical data: IP address, browser type, operating system, and access times.
• Usage data: Information about how you use our website, such as pages viewed and links clicked.

How We Use Your Information

We use your information for the following purposes:

• To provide our services: Including scheduling appointments, conducting treatments, and managing patient records.
• To communicate with you: Sending appointment reminders, updates, and responding to inquiries.
• To improve our services: Analyzing usage patterns to enhance our website and services.
• For billing and payments: Processing payments and managing accounts.
• For legal and regulatory purposes: Complying with legal obligations and protecting our rights and interests.

Sharing Your Information

We may share your information with:

• Authorized Third Parties: Healing Hands Advanced Physiotherapy Clinic Privacy may at its discretion employ, contract or include third parties external to itself for strategic, tactical and operational purposes. Such agencies though external to Healing Hands, will always be entities which are covered by contractual agreements.  They assist us in operating our website, conducting our business, or providing services to you.
• Healthcare professionals: Other medical practitioners involved in your care, with your consent.
• Legal authorities: If required by law or in response to legal processes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Your Rights

You have the right to:

• Access your information: Request a copy of the personal information we hold about you.
• Correct your information: Request correction of any inaccurate or incomplete information.
• Delete your information: Request deletion of your personal information, under certain conditions.
• Restrict processing: Request restriction of processing your personal information, under certain conditions.
• Object to processing: Object to processing your personal information, under certain conditions.
• Data portability: Request transfer of your personal information to another entity, under certain conditions.

To exercise your rights, please contact us using the contact details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can set your browser to refuse cookies, but some features of our website may not function properly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Healing Hands Advanced Physiotherapy Clinic
Email: HealingHandsBLR@gmail.com
Phone: 888 444 7808
Address: 54, 7th B Main Rd, opp. Ganesha Temple, near cauvery emporium, 4th Block, Jayanagar, Bengaluru, Karnataka 560011